Privacy

We appreciate your choice to engage with PeerVault.in. (“PeerVault.in,” “the Company,” “we,” “our,” or “us”). It’s our pleasure to have you, and we trust that you’ll find our array of websites, mobile and web applications, products, and additional subscription services and tools (together referred to as the “Services”) to be beneficial. To assist our site visitors, app users, existing and prospective clients, their staff, our personnel, and other business associates (“you” or “your”) in understanding the nature of Data we gather, how it’s stored, shared, utilised, and your rights concerning this Data, we’ve instituted this privacy policy (“Privacy Policy”).

Should there be any capitalised terms within this Privacy Policy not explicitly defined, they carry the meanings ascribed to them in our Terms of Service.

Our commitment to enhancing the Services offered to you necessitates the collection, storage, sharing, and utilisation of information about you and your preferences in using our Services. In undertaking these activities, we are staunchly dedicated to safeguarding your privacy and the security of your personal information.

Within this Privacy Policy, the term “Data” encompasses all the information we collect that pertains to you and your interaction with our Services. “Data” is segmented into various categories, detailed in the “Data We Collect and How We Use It” section of this Privacy Policy. While we may address these categories individually, the term “Data” encompasses all the categories outlined in this document. The label “Data” excludes de-identified, anonymized, and aggregated data derived from your Data, such as traffic patterns, search behaviours, and other details that cannot be directly linked to any individual (“De-identified Data”). We reserve the right to utilise De-identified Data for our purposes in any way, without attributing or compensating any individual.

Except for the aforementioned, this Privacy Policy is applicable to all individuals who interact with us, whether online or in other forms. As different parts of the Privacy Policy pertain to different user groups, we’ve endeavoured to distinctly classify the types of Data we handle and our methods. Should you have inquiries regarding this Privacy Policy or our treatment of your Data, kindly reach out to us at [email protected].

DESCRIPTION OF SERVICES

PeerVault.in offers a dynamic platform and marketplace, equipped with the necessary technology, for Renters and Hosts to connect virtually and coordinate the reservation of storage spaces. This encompasses a variety of spaces such as basements, garages, attics, closets, sheds, storage units, driveways, parking spots, among others. Within the scope of this Privacy Policy, the term “Services” encapsulates all instruments and services provided in association with PeerVault.in, which includes our mobile and web applications, tools, and any other direct services to you, both existing and those that may be introduced in the future.

LAWFUL BASIS FOR PROCESSING

Various legal systems mandate that we clarify the lawful grounds for processing your Data. This explanation is provided in the “Data We Collect and How We Use It” section and is integrated throughout this Privacy Policy.

Fundamentally, our legal grounds for processing your Data rest on either your explicit consent or the contractual agreement you have with us.

Your use of any of the Services or your online interaction with us signifies your agreement to our Data usage as outlined in this Privacy Policy. Should our Data processing be contingent on your consent, you retain the right to revoke this consent at any time, leading us to halt further Data collection. However, such revocation may affect your ability to access the Services fully or in part, and does not impede our use of De-identified Data for our legitimate business activities in the future. Moreover, withdrawing consent does not necessarily restrict our capacity to retain and process Data if it was collected under a different lawful premise or to uphold legal claims. For instance, if you’ve consented to our Data processing but we’re also legally obligated to retain your Data, this separate “lawful basis” remains valid even after you retract your consent.

Entering into a contract with us, whether through Service access, signing a physical agreement, accepting online terms, or via an app store, authorises us to process your Data to honour our contractual commitments to you. In such instances, our Data processing is contractually based, hence your consent withdrawal becomes effective only once the Data processing objectives have been achieved and our legal duty to retain the Data ceases.

We pledge to adhere to the relevant laws and will discontinue Data processing once the legal entitlement, obligation, or other lawful justification concludes.

INTENDED USERS

PeerVault.in’s Services are expressly intended for individuals who are 18 years of age or older, or for minors under 18 under the supervision of a parent, guardian, or other responsible adult. Apart from Data collected specifically to deliver the Services to users, we consciously refrain from collecting Data from individuals below the age of 13. Should we discover that we have inadvertently obtained Data from an individual under 13, barring the provision of Services to such individual, and unless as permitted or mandated by law, we will endeavour to expunge such Data promptly, in accordance with our legal responsibilities. If you suspect that we have improperly collected Data from someone below the age of 13 contrary to this policy, kindly get in touch with us at [email protected].

DATA WE COLLECT AND HOW WE USE IT

Below are the types of Data we collect when you utilise our Services. We uphold the principle of not selling your Data and ensure that we always have a legitimate reason for its collection. The basis for this may vary across different Data categories, which are further explained below. Importantly, we only use the Data for its original intended purpose, unless we receive your explicit prior consent for any other use.

A. Registration Data

  • Data Description: Registration Data includes your name, email address, physical address, identity verification details (like those on government-issued IDs or passports), contact details, listing specifics, item information, and additional data you supply while using the Services, both at the time of account registration and subsequently. It also encompasses your username, client classification, and other relevant registration details. Moreover, Registration Data may encompass data obtained when you link your account via Facebook, Google, or Apple, such as registration and profile data. By linking third-party platforms to the Services, you grant us permission to collect, store, and utilise any information provided by these platforms (e.g., email address, username); all such information is deemed Registration Data. Be aware that linked third-party platforms have their own privacy policies governing data use and processing, which you should consult for more information.
  • Lawful Basis for Processing: The processing of Registration Data is grounded in our contractual agreement with you and your consent. Certain Services can only be provided if we possess the Registration Data, necessitating its storage and access throughout our contractual term. Even if Registration Data isn’t critical for Services provision, we may process it to enhance our contractual interactions.
  • Usage and Sharing: Generally, Registration Data is accessible only to us and you. In specific scenarios, we might share your Registration Data with our service providers who assist in delivering the Services and are bound to maintain its confidentiality. We utilise it to offer the Services to you. Occasionally, we may share Registration Data with other third parties upon your request or to satisfy your demands. Your Registration Data may also be used to promote our goods or services to you, either directly via emails or through third-party platforms, though you have the option to opt-out of such communications. Rest assured, we will never disclose your username or password to any third party.

B. Engagement Data

  • Data Description: Engagement Data encompasses all data you input or log within the Services, barring exceptions noted in this Privacy Policy. This includes proprietary information related to your use of the Services (apart from “Usage Data” detailed below) that is collected or processed by the Services. For instance, Engagement Data covers payroll details, employee personal information, and internal organisational communications, among others.
  • Lawful Basis for Processing: The processing of Engagement Data is justified by (1) our contractual relationship with you, (2) our duty to deliver the Services to you, and (3) our vested interest in enhancing our Services through the Engagement Data you provide.
  • Usage and Disclosure: Engagement Data is primarily accessible to us and you, with limited sharing to third parties aiding in providing and refining the Services. Any third party receiving Engagement Data is bound to uphold its confidentiality. We may also share Engagement Data with other third parties. We refrain from de-identifying or aggregating Engagement Data for any purpose other than delivering the Services to you and enriching our understanding of system usage.

C. Usage Data

  • Data Description: Usage Data includes, but is not limited to, the following:
    • Interactions with the Services, particularly our website and mobile application, noting dates and times of your requests, along with details of your engagement with Third-Party Applications and any received advertising through the Services.
    • Modifications to the Services’ default settings, like custom categories or preferences.
    • Timing of the data you contribute to the Services, such as messages sent or received and customer service interactions, excluding the content of those communications (classified as Engagement Data).
    • Technical details, potentially comprising URL data, cookie information, IP address, device types used for accessing the Services, unique device identifiers, device features, network type (e.g., WiFi, 5G, 4G, LTE, Bluetooth), provider specifics, network and device performance, browser type, language, digital rights management, operating system, application versions, app features, pages viewed, app crash data, and GPS data (with explicit consent).
    • Motion or orientation sensor data from mobile devices (like accelerometers or gyroscopes), if necessary for specific Service features.
  • Lawful Basis for Processing: We process Usage Data based on (1) our contract with you and (2) our legitimate interest in improving our Services informed by the Usage Data you provide.
  • Usage and Disclosure: Usage Data is accessible to us, to you, and to select third parties that contribute to the provision and enhancement of the Services. Any third party accessing Usage Data is obligated to maintain its confidentiality. We may also share Usage Data with other third parties upon your explicit request. Usage Data may be employed to advance the Services. During and after our agreement, we may utilise Usage Data as De-Identified Data, which we own and may use at our discretion (including the sale of De-Identified Data, which is not considered Data). Even if required to delete specific Usage Data about you, we may retain aggregated and anonymized information derived from your Usage Data.

D. Payment Data

  • Data Description: Payment Data is gathered solely when your usage of the Services incurs a fee or charge. This data is crucial for processing your payments and varies with the payment method (like direct billing through your mobile carrier or invoicing). It typically includes:
    • Name;
    • Date of birth;
    • Specific credit card details for referencing purposes (Note: Credit card information is collected via a third-party tool integrated with our shopping cart, ensuring it never enters our system. Additionally, we engage only with PCI-compliant payment processors.);
    • Address and postal code;
    • Mobile phone number.
  • Lawful Basis for Processing: We process Payment Data based on (1) our contractual commitment to you and (2) our vested interest in refining our Services informed by the Payment Data you provide.
  • Usage and Disclosure: Payment Data is exclusively used to manage payments and is disclosed only to essential parties for this purpose.

SHARING YOUR INFORMATION

We may share your Data in the following ways, except where specific limitations are previously noted:

  • At Your Instruction: Upon your request, if it aligns with our Service objectives, we will share your Data with a third party.
  • Sharing with Vendors: We partner with third-party vendors to help deliver the Services. Your Data may be shared with these vendors strictly for this reason, and they must adhere to privacy policies that align with or are similar to ours.
  • Hosts and Renters: To streamline the booking process and enhance your rental experience, we may exchange information such as full names, phone numbers, email addresses, and Space addresses (for Hosts) between Hosts and Renters upon a confirmed booking.
  • Public Listings and Profiles: For promotional purposes and to ensure user safety, certain details are made publicly accessible through the Services. This may include your first name, Space description, personal bio, general location of your Space, verified ID status, and any additional information you opt to include in your public Profile or Listing.
  • Third-Party Offers: We may permit other companies to present their products and services to you, including through our Services, third-party hosted co-branded pages, or email. Participation in these offers is at your discretion. If you engage with a third-party offer that necessitates sharing financial and personal information, you consent to our transfer of this information to them. These third parties will use the information according to our contractual terms and their privacy policies. We are not responsible for their actions or inactions.
  • Third-Party Advertising: We may utilise aggregated data to characterise our user base and form business partnerships. Targeted ads may be served based on your information, but we do not share personal or profile details with advertisers, except as explicitly stated in this policy. Interacting with an ad implies consent to the possibility that the advertiser may infer you fit the targeting criteria.
  • Service Providers: Occasionally, we employ third parties to perform specific Services, such as sending emails, conducting surveys, processing transactions, or analysing our Services. We may share necessary personal information with these parties, who are obligated to keep it confidential and are prohibited from using it for other purposes.
  • Internet Service Providers: We may relay certain Data elements, like your email address or name, to your internet service provider if we’re engaged in an advertising partnership. This enables them to tailor or cease your exposure to our ads once you join our Services. They are contractually bound to keep this information confidential and use it solely as outlined in this Privacy Policy.
  • Business Transitions: During business changes such as mergers, acquisitions, liquidations, or asset sales, your Data will likely be among the transferred assets. We reserve the right to transfer your Data in these situations without prior notice, and consent from you is not required for such transfers.
  • Legal Disclosure: We may disclose your Information if legally mandated or in a genuine effort to comply with the law, respond to legal processes, protect our rights or property, or address illegal activities, fraud, potential threats to someone’s safety, or breaches of our terms of service.
  • Future Use of Data: Should we intend to use any Data for purposes not already specified, and lacking a separate legal basis for such processing, we will proceed only after securing your explicit consent.

We assure you that we do not sell your Data for any purpose.

TECHNOLOGIES WE USE

For automatic Data collection, we employ various technologies, including:

  • Cookies (or browser cookies): These small files are stored on your computer’s hard drive. You can opt-out of cookies by modifying your browser settings, but this may limit your access to certain parts of our Services. Our system issues cookies when you navigate to our Services unless you have set your browser to refuse them.
  • Flash Cookies: Used by certain features of our Services, Flash cookies collect and store information about your preferences and navigation. They are not controlled by standard browser cookie settings. For guidance on disabling Flash cookies, visit Adobe’s support page.
  • Web Beacons: Also known as clear gifs, pixel tags, and single-pixel gifs, these tiny electronic files on our Service pages and emails enable us to count visitors and gather related website statistics, like content popularity and system integrity.
  • Geolocation: We may use GPS technology to determine your location when using our Services, particularly mobile applications. You can disable location services on your mobile device if you prefer not to share this information.
  • Widgets: Technologies like widgets or APIs may be used to display parts of our Services on our business partners’ sites. Only the information you provide in your public listings is displayed.
  • Other Technologies: We utilise device identifiers, local storage, HTML modifiers, and various caching types to understand the devices and users accessing our Services. These methods can identify a device or a device’s software component, such as a web browser, and may be hardware-based or software-based, persistent or non-persistent.

“Do Not Track” Options

Our Services currently do not support “Do Not Track” (DNT) signals. This means we may collect information about your online activities over time and across different websites while you use the Services, as well as after you’ve used the Services.

YOUR RIGHTS REGARDING YOUR DATA

You have certain rights concerning your Data under applicable data protection, privacy, and other laws, which may include:

  • The right to access, correct, update, or request deletion of your Data.
  • The right to object to or restrict the processing of your Data, which may affect our ability to provide the Services.
  • The right to Data portability.
  • The right to opt-out of marketing communications by using the “Unsubscribe” or “Opt-Out” links in these communications.
  • The right to not be subject to decisions based solely on automated processing, including profiling, known as Automatic Decision Making.
  • The right to lodge a complaint with a regulatory authority about our processing of your Data.
  • The right to opt-out of our sharing of your Data, including for direct marketing, as defined in the California Privacy Rights Act, subject to legal exceptions.
  • We may implement additional identity verification steps before disclosing or deleting your Data, such as two-factor authentication.

This list may not be exhaustive of all your rights under applicable laws. If you believe you have additional rights, please reach out to us as outlined in this Privacy Policy.

While we currently do not process Data without consent, should we do so in the future, you will have the right to opt-out or withdraw consent at any time.

Note that exercising these rights may impact our ability to provide you with the Services, potentially leading to termination of the Services upon such requests.

We aim to address your request(s) promptly. Upon receiving your written request, we will provide a copy of your information, though there may be instances where we cannot disclose all relevant information, such as when it involves another user. In such cases, we will explain the reasons for denial upon request.

Please be aware that opting out of marketing-related emails does not exempt you from receiving administrative messages related to your use of the Services, which cannot be opted out of while you continue to use the Services.

SECURITY

We prioritise the security of your Data and employ commercially viable measures to safeguard it within a secure environment. Our approach includes technical, contractual, administrative, and physical security steps, and we’ve established protocols to restrict Data access to essential personnel only.

THIRD-PARTY POLICIES

Accessing third-party websites, tools, services, or products through our Services is subject to the privacy policies of those third parties, which we do not control and may differ from ours. We advise you to directly contact third parties for clarity on their privacy practices if you have concerns.

DATA RETENTION

Your Data will be retained for the necessary duration to fulfil its intended purpose or as mandated by law, potentially outlasting our direct relationship. We may keep certain Data to prevent fraud, for legitimate business needs, or as legally required, all in accordance with this Privacy Policy.

AMENDMENT OF THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy. Future changes will be announced and become effective 30 days after posting or email notification. The current Privacy Policy, as of the last update date indicated at the document’s top, applies to all Data we hold. We suggest printing this policy for reference and reviewing it periodically. Continued use of the Services implies acceptance of any policy changes.