Help Center - Renting
The first step in creating a great PeerVault account is to set up your profile! After requesting a reservation, potential hosts can check out your profile to get to know you. Make sure to add a great profile picture and bio.
After creating your account, insert a city, town, or address into the search bar on the PeerVault homepage. Scroll through our map to find the right space and price for you!
Once you select a listing you’re interested in, click “Reserve the place” to start the process. You’ll fill in when and what you want to store, and add your payment method.
After submitting your reservation request, a pre-authorization hold will be placed on your card and your request will be sent to the host for approval!
We give hosts 24 hours to respond to your booking request. This means you’ll hear back quickly!
You’ll be notified through the platform, email, and push notification (if you have the PeerVault app) when a host responds.
If your request is approved, you can see your new reservation on the “My Vaults” page.
if it’s declined, no worries!. Any amount deducted will be refunded to your account automatically. There are many amazing PeerVault spaces waiting to be booked!
Once your host has approved your reservation, it’s time to move in! Message with your host to agree upon a date and time that works best for both of you.
Once your reservation is approved, your card will be automatically charged. This covers your first month’s rent and ensures you’re ready to move in. Following that, your card will be charged at the beginning of each month, on the same date as your reservation’s start date.
A small Platform Fee is included in each monthly rental payment. This Platform Fee allows us to offer our services, support and protections for our renters.
You can see the PlatformFee on any listing by looking under “Subtotal.”
Don’t worry about protecting your belongings! We offer a variety of Renter Property Protection Plans to fit your needs. You can see the price of each plan and choose to add it to your monthly rent when submitting your reservation request. For more details, check out our Property Protection Plan Overview!
For your safety, avoid sharing personal information or your address with other users. Always communicate through the PeerVault platform for secure messaging.
Remember, all payments must be made through PeerVault. This keeps your transactions secure and simplifies the process for everyone involved.